Thanks to digital technology, the supply chain is more transparent than ever before. This greatly simplifies warehousing and production planning. “The trend among our customers is to order more frequently and therefore smaller batch sizes,” says David Jung, Head of Logistics at BTC Europe. This allows stock levels to be reduced and therefore the amount of space required on site. “Many small and medium-sized companies simply don’t have the space to store several pallets of goods,” comments Jung. However, companies that wish to manage their warehouses flexibly due to a lack of space need to be well informed with regards to when a delivery is planned to arrive.
BTC Europe now provides you with even more support for your planning. If desired, you will receive email confirmation as soon as your goods leave the logistics centre. “During the order, we inform customers when they can expect to receive the delivery,” explains Jung. Generally, this means that products which are ordered today will leave one of the BTC Europe logistics centres on the following working day. “In the future, we will send another notification as soon as the truck with the delivery leaves the loading station and transport begins,” says Jung. This notification is sent by email with an attached PDF. The document contains details on the products and quantities on its way to our customer and the delivery date our service providers are aiming at.
Another advantage of the new dispatch confirmation is that you can specify as many email recipients as you need. This ensures that everybody who is involved at the company is kept up to date, whether they work in goods receipt, production or purchasing. In order to activate the new service, please contact your usual contact person at BTC Customer Service.
David Jung has been working at BTC since 2011. After completing his master’s degree in Supply Chain Management, he joined the sales company as a logistics expert. Jung has headed the department since May 2015. In his role, he experiences how closely linked warehousing and transport management are on a daily basis. In order to improve the department’s work, he and his team analyse a multitude of key performance indicators, “but the feedback that reaches us via our Customer Service department also helps us,” says Jung. With around 140,000 shipments annually, it is actually necessary to come up with creative individual solutions on a daily basis. But Jung has no problem motivating himself for this task: “After all, we are the last mile to the customer.”