BTC Europe GmbH
40789 Monheim am Rhein
With this data protection declaration, users receive information about the type, scope and purpose of the collection and use of their data by the responsible provider.
The European Data Protection Directive (GDPR), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) form the legal framework for data protection.
Every time this Internet offering is accessed, information is automatically collected by us or by the web space provider. This information, also known as server log files, is of a general nature and does not allow any conclusions to be drawn about your person.
Among other things, information gathered will include: name of the website, file, date, data volume, web browser and web browser version, operating system, the domain name of your Internet provider, the referrer URL (the page from which you accessed our website) and the IP address.
Without this data, it would not be technically possible to deliver and display the contents of the website. In this respect, the collection of data is absolutely essential. In addition, we use the anonymous information for statistical purposes. This helps us to optimize our Internet offering and technology. We also reserve the right to subsequently check the log files in the event that we suspect illegal use of our web offering.
If you have registered for our Expertise+ information, we will use the information you provide exclusively for this purpose or to inform you of the circumstances relevant to this service or registration. We do not pass this data on to third parties.
A valid email address is required to receive Expertise+ information. The date on which you order the articles will also be saved. This data serves as proof in case of misuse, should a foreign email address be registered for this service. To further ensure that an email address is not misused by third parties on our mailing list, we work in compliance with the law using the “double opt-in procedure”. Within the framework of this process, the order of the messages, sending of the confirmation email and receipt of registration confirmation are all logged.
You have the possibility at any time to revoke your consent to the storage of the data, your email address, and its use for dispatching the article. To enable you to revoke your consent, we will provide you with a link in every Expertise+ email and on the website. In addition, you have the option of informing us of your wish to cancel your subscription using the contact options mentioned in this document.
If you contact us via email using the online form, we will store the information you have provided to enable us to answer your enquiry and ask possible follow-up questions.
Our offering may include the content, services and deliverables of other providers. These might include maps provided by Google Maps and videos from YouTube, as well as graphics and images from other websites. In order for this data to be called up and displayed in the user’s browser, the transmission of the IP address is absolutely necessary. The providers (hereinafter referred to as “third-party providers”) will thus be aware of the IP address of the respective user.
Although we make every effort only to use third-party providers who need the IP address solely to deliver content, we have no influence on whether the IP address may be stored. If this occurs, it is used among other things for statistical purposes. If we are aware that the IP address is stored, we point this out to our users
This website uses “cookies”. These are text files that are stored on your computer from the server. They contain information about the browser, the IP address, the operating system and the Internet connection. This data will not be passed on to third parties or linked by us to personal data without your consent.
Cookies have two main functions. They help us to make it easier for you to navigate through our website offering and to display it correctly. They are not used to plant viruses or start programs.
Users have the possibility to access our website without cookies. To do this, the corresponding settings must be changed in the browser. Please use the help function of your browser to find out how to deactivate cookies. However, we would like to point out that doing so may result in some functions of this website being impaired and your convenience restricted. The pages http://www.aboutads.info/choices/ (USA) and http://www.youronlinechoices.com/uk/your-ad-choices/ (Europe) allow you to manage online ad cookies.
This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”. These are text files that are stored on your computer to help the website analyze how you use it. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these webpages, your IP address will be shortened prior to forwarding by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
You can also prevent Google from collecting and processing the data generated by the cookie and data relating to your use of the website (including your IP address) by downloading and installing the browser plug-in available under the following link: Browser add-on to disable Google Analytics.
This website uses the online advertising program “Google AdWords” and the conversion tracking connected with it. If you have accessed our website via a Google ad, Google AdWords places a cookie on your computer. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can see that the user has clicked on the ad and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be traced through the websites of AdWords customers.
The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page equipped with a conversion tracking tag. However, they will not receive any information that enables the personal identification of users.
Our website uses Google reCAPTCHA to check and prevent automated servers ("bots") from accessing and interacting with our website. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (hereinafter: Google).
Through certification according to the EU-US Privacy Shield https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active Google guarantees that it will follow the EU's data protection regulations when processing data in the United States.
This service allows Google to determine from which website your request has been sent and from which IP address the reCAPTCHA input box has been used. In addition to your IP address, Google may collect other information necessary to provide and guarantee this service.
The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the security of our website and in the prevention of unwanted, automated access in the form of spam or similar.
Google offers detailed information at https://policies.google.com/privacy concerning the general handling of your user data.
This Internet offering uses functions of the Twitter service. This is provided by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Twitter offers the so-called “Tweet” function. If you use the Twitter function on our websites, the websites you visit will be linked to your Twitter account and possibly made known to other users. In the process, data is also transmitted to Twitter.
You will find plug-ins on our website from the social network LinkedIn, also known as LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (hereinafter referred to as “LinkedIn”). You can recognize the LinkedIn plug-ins by the corresponding logo or the “Recommend” button. Please note that the plug-in establishes a connection between your Internet browser and the LinkedIn server when you visit our website. LinkedIn is thus informed that our website has been visited with your IP address. If you click the “Recommend” button of LinkedIn and are logged into your LinkedIn account at the same time, you have the possibility to link content from our Internet pages on your LinkedIn profile page. In doing so, you enable LinkedIn to assign your visit to our website to you or to your user account. You should be aware that we have no knowledge of the content of the transmitted data and its use by LinkedIn.
Please contact LinkedIn for more details on data collection, your legal possibilities and your settings options. These are available to you at http://www.linkedin.com/static?key=privacy_policy&trk=hb_ft_priv.
We store personal data in accordance with the principles of data avoidance and data economy only as long as it is required, or as prescribed by law (statutory storage period). If the purpose of the information collected no longer applies or if the storage period ends, we block or delete the data.
You have the right, upon request and free of charge, to request information about the personal data stored by us and/or to request correction, blocking or deletion. Exceptions: mandatory data storage for business transactions or data subject to the legal obligation to store.
Please contact our data protection officer if you wish to proceed with any of these actions (contact details can be found at the end of this data protection declaration).
To be able to consider a data lock at any time, it is necessary to keep the data in a lock file for control purposes. If there is no legal archiving obligation, you can also request the deletion of the data. Otherwise, we will block the data if you wish.
To ensure that our data protection declaration always complies with current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the data protection declaration needs to be adapted due to new or revised services, for example new service offerings. The new data protection declaration will then take effect the next time you visit our website.
Further information on data protection for BTC Europe on social media you’ll find here.
When using the LiveChat, first and last name, the concern and the indication whether the user is already a customer of BTC Europe GmbH are collected and processed.
Further personal data will be collected and processed insofar as these are necessary for the answer to the user request and are transmitted by the user during the chat. In particular, this may include the following personal data: customer/invoice number, address data, e-mail address and/or date of birth.
The data processing within the framework of the LiveChat serves to communicate with our customer service to clarify user questions about our range of services and/or regarding the supply (e.g. order, co-payment invoice or exemption).
Logging is done to maintain the compatibility of the LiveChat for as many visitors as possible and to combat abuse and eliminate interference. For this purpose, it is necessary to log the technical data of the retrieval device in order to be able to react as early as possible to display errors, attacks on our IT systems and/or errors of the functionality of the software.
The legal basis for the processing of the data is the consent of the user in accordance with Art. 6 sec. 1 p.1 lit. a GDPR and insofar as the user transmits health-related data in accordance with The German Regulation .500.2 lit. a GDPR. If the contact via chat aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 sec. 1 p. 1 lit.b GDPR.
The legal basis for the collection of the technical data of the call-up device (logging) is Art. 6 sec.1 Sa. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to ensure the achievement of the above-mentioned purpose.
For the LiveChat we use a solution of LiveChat, Inc., 1 International Pl, Ste 1400 Boston, MA 02110-2619, USA, to which personal data will be transmitted. We have concluded an order processing contract with LiveChat, Inc. in accordance with Article 28 GDPR.
LiveChat, Inc. is certified by the U.S. Department of Commerce according to the EU-U.S. Privacy Shield. The EU-U.S. Privacy Shield is an adequacy decision under Article 45 GDPR. Visit the following web sites to learn more about the Privacy Program and view The Certification of LiveChat, Inc. www.privacyshield.gov and www.privacyshield.gov/list.
Information on the privacy of LiveChat Inc. can be found here:
All text chat logs are stored for internal evaluation to improve our service offering and deleted after the purpose has been achieved, but no later than 6 months after the last contact.
The information in The LiveChat is neither contractual nor legal, but is necessary for the use of the chat and for support by us via the chat. If you do not fill in the existing mandatory fields, a chat with us is not possible.
|Languagecountry||Saves the set language selection.||BTC Europe||Session|
|fe_typo_user||The sites also use "fe_typo_user". This cookie is set by the CMS (Content Management System) TYPO3 to uniquely identify a user. It offers the user better user guidance, e.g. storage of search settings or form data. Typically, this cookie is deleted when the browser is closed.||BTC Europe||Session|
|statistic-opt-in||Saves the user's consent status for cookies on the current domain.||BTC Europe||1 year|
|marketing-opt-in||Saves the user's consent status for cookies on the current domain.||BTC Europe||1 year|
|necessary-opt-in||Saves the user's consent status for cookies on the current domain.||BTC Europe||1 year|
|_lc_cst||This cookie enables you to operate the live chat. The cookie makes it possible to assign the concrete chat request to the user.||LiveChat Inc||3 year|
|_lc2_cid||This cookie enables you to operate the live chat. The cookie makes it possible to assign the concrete chat request to the user.||LiveChat Inc||3 year|
|_lc2_cst||This cookie enables you to operate the live chat. The cookie makes it possible to assign the concrete chat request to the user.||LiveChat Inc||3 year|
|_oauth_redirect_detector||This cookie enables the user to be authorised to use the live chat API.||LiveChat Inc||30 sec|
|_ga||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years|
|_gid||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 day|
|_gat||Used by Google Analytics to limit the request rate.||1 day|
|ID||Used by Google DoubleClick to register and report the user's actions on the website after viewing or clicking one of the provider's ads for the purpose of measuring the effectiveness of an advertisement and displaying targeted advertising to the user.||2 years|
|AID||Used to associate the user's activity across different devices on which the user has previously signed in to his or her Google Account.||1 year|
|ANID||Used for advertising that is placed on the Internet and stored at google.com.||2 years|
|APISID||This advertising cookie is used by Google DoubleClick to associate users' activities on different devices.||2 years|
|_gac||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 day|
|DSID||This advertising cookie is used by Google DoubleClick to associate users' activities on different devices.||4 weeks|
|UserMatchHistory||This cookie analyses site visitors coming from LinkedIn so that relevant ads can be displayed based on visitor preferences. The primary purpose of this cookie is targeted ads/advertising.||30 days|
|BCOOKIE||Used by the social networking service LinkedIn to track the use of embedded services.||2 years|
|LANG||This cookie analyses site visitors coming from LinkedIn so that relevant ads can be displayed based on visitor preferences. The primary purpose of this cookie is targeted ads/advertising.||Session|
|LI_OATML||This cookie analyses site visitors coming from LinkedIn so that relevant ads can be displayed based on visitor preferences. The primary purpose of this cookie is targeted ads/advertising.||30 days|
|LIDC||Used by the social networking service LinkedIn to track the use of embedded services.||1 year|
|LISSC||Used by the social networking service LinkedIn to track the use of embedded services.||1 year|
|SL_C_23361dd035530_KEY||Smartlook for the anonymous checking of individual website visitors.||Smartlook||13 months|
|SL_C_23361dd035530_SID||Smartlook for the anonymous checking of individual website visitors.||Smartlook||13 months|
|SL_C_23361dd035530_VID||Smartlook for the anonymous checking of individual website visitors.||Smartlook||13 months|