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Data protection declaration

Provider and responsible body within the meaning of the Data Protection Act

BTC Europe GmbH

Data protection officer

Flavio Sacchetti
Rheinpromenade 1
40789 Monheim am Rhein
Germany

Scope of application

With this data protection declaration, users receive information about the type, scope and purpose of the collection and use of their data by the responsible provider.

The European Data Protection Directive (GDPR), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) form the legal framework for data protection.

Collection of general information

Every time this Internet offering is accessed, information is automatically collected by us or by the web space provider. This information, also known as server log files, is of a general nature and does not allow any conclusions to be drawn about your person.

Among other things, information gathered will include: name of the website, file, date, data volume, web browser and web browser version, operating system, the domain name of your Internet provider, the referrer URL (the page from which you accessed our website) and the IP address.

Without this data, it would not be technically possible to deliver and display the contents of the website. In this respect, the collection of data is absolutely essential. In addition, we use the anonymous information for statistical purposes. This helps us to optimize our Internet offering and technology. We also reserve the right to subsequently check the log files in the event that we suspect illegal use of our web offering.

Expertise+ information

If you have registered for our Expertise+ information, we will use the information you provide exclusively for this purpose or to inform you of the circumstances relevant to this service or registration. We do not pass this data on to third parties.

A valid email address is required to receive Expertise+ information. The date on which you order the articles will also be saved. This data serves as proof in case of misuse, should a foreign email address be registered for this service. To further ensure that an email address is not misused by third parties on our mailing list, we work in compliance with the law using the “double opt-in procedure”. Within the framework of this process, the order of the messages, sending of the confirmation email and receipt of registration confirmation are all logged.

You have the possibility at any time to revoke your consent to the storage of the data, your email address, and its use for dispatching the article. To enable you to revoke your consent, we will provide you with a link in every Expertise+ email and on the website. In addition, you have the option of informing us of your wish to cancel your subscription using the contact options mentioned in this document.

Contact form

If you contact us via email using the online form, we will store the information you have provided to enable us to answer your enquiry and ask possible follow-up questions.

Integration of third-party services and content

Our offering may include the content, services and deliverables of other providers. These might include maps provided by Google Maps and videos from YouTube, as well as graphics and images from other websites. In order for this data to be called up and displayed in the user’s browser, the transmission of the IP address is absolutely necessary. The providers (hereinafter referred to as “third-party providers”) will thus be aware of the IP address of the respective user.

Although we make every effort only to use third-party providers who need the IP address solely to deliver content, we have no influence on whether the IP address may be stored. If this occurs, it is used among other things for statistical purposes. If we are aware that the IP address is stored, we point this out to our users

Cookies

This website uses “cookies”. These are text files that are stored on your computer from the server. They contain information about the browser, the IP address, the operating system and the Internet connection. This data will not be passed on to third parties or linked by us to personal data without your consent.

Cookies have two main functions. They help us to make it easier for you to navigate through our website offering and to display it correctly. They are not used to plant viruses or start programs.

Users have the possibility to access our website without cookies. To do this, the corresponding settings must be changed in the browser. Please use the help function of your browser to find out how to deactivate cookies. However, we would like to point out that doing so may result in some functions of this website being impaired and your convenience restricted. The pages http://www.aboutads.info/choices/ (USA) and http://www.youronlinechoices.com/uk/your-ad-choices/ (Europe) allow you to manage online ad cookies.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”. These are text files that are stored on your computer to help the website analyze how you use it. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these webpages, your IP address will be shortened prior to forwarding by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Under contract from the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide the website operator with further services associated with website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

You can also prevent Google from collecting and processing the data generated by the cookie and data relating to your use of the website (including your IP address) by downloading and installing the browser plug-in available under the following link: Browser add-on to disable Google Analytics.

For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/us or https://policies.google.com/.

Google AdWords

This website uses the online advertising program “Google AdWords” and the conversion tracking connected with it. If you have accessed our website via a Google ad, Google AdWords places a cookie on your computer. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can see that the user has clicked on the ad and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be traced through the websites of AdWords customers.

The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page equipped with a conversion tracking tag. However, they will not receive any information that enables the personal identification of users.

If you do not wish to participate in the tracking process, you can easily deactivate the Google Conversion Tracking cookie via your Internet browser under User Settings. You will then be excluded from the conversion tracking statistics. For more information, please see Google’s privacy policy at http://www.google.com/policies/privacy/

Google Ads campaign analytics

We work with the search engine operator Google LLC, Mountain View, California, USA, so that customers can find our websites and offers more easily using search engines. As a result, our website and products are particularly highlighted or displayed in the Google search if you enter certain key words in the Google search.

The links shown in the search results that lead to our pages are enriched with parameters. This enables us to evaluate the success rate of the campaign using Google search. This method processes the following information when the link is clicked:

  • utm_campaign >> Which campaign led to the visit to the site (e.g.: Brand-DE)
  • utm_medium >> What type of campaign it is (e.g.: CostPerClick)
  • utm_source >> Where the traffic is coming from (e.g.: google)
  • utm_term >> TWhich keyword made the user click on the ad. (e.g.: BTC Europe)

The link is evaluated by the range measurement and analytics tool AT Internet, about which you can find more information in the section on cookies. No cookies are set as part of this analysis. The legal basis for this data processing is Art. 6 Para. 1 lit. f) GDPR.

You can find Google's privacy policy here: https://policies.google.com/privacy?hl=de&fg=1#products

Google reCAPTCHA

Our website uses Google reCAPTCHA to check and prevent automated servers ("bots") from accessing and interacting with our website. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (hereinafter: Google).

Through certification according to the EU-US Privacy Shield https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active Google guarantees that it will follow the EU's data protection regulations when processing data in the United States.

This service allows Google to determine from which website your request has been sent and from which IP address the reCAPTCHA input box has been used. In addition to your IP address, Google may collect other information necessary to provide and guarantee this service.   

The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the security of our website and in the prevention of unwanted, automated access in the form of spam or similar.

Google offers detailed information at https://policies.google.com/privacy concerning the general handling of your user data.

Microsoft Bing Ads campaign analytics

We work with the search engine operator Microsoft Corporation, One Microsoft Way, Redmont, WA 98052-6399, USA, so that customers can find our websites and offers more easily using search engines. As a result, our website and products are particularly highlighted or displayed in the Bing search if you enter certain key words in the Bing search.

The links shown in the search results that lead to our pages are enriched with parameters. This enables us to evaluate the success rate of the campaign using Bing search. This method processes the following information when the link is clicked:

  • utm_campaign >> Which campaign led to the visit to the site (e.g.: Brand-DE)
  • utm_medium >> What type of campaign it is (e.g.: CostPerClick)
  • utm_source >> Where the traffic is coming from (e.g.: Bing)
  • utm_term >> Which keyword made the user click on the ad. (e.g.: BTC Europe)

The link is evaluated by the range measurement and analytics tool AT Internet, about which you can find more information in the section on cookies. No cookies are set as part of this analysis. The legal basis for this data processing is Art. 6 Para. 1 lit. f) GDPR.

You can find Microsoft's privacy policy here: https://privacy.microsoft.com/de-de/privacystatement

Twitter plug-in

This Internet offering uses functions of the Twitter service. This is provided by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Twitter offers the so-called “Tweet” function. If you use the Twitter function on our websites, the websites you visit will be linked to your Twitter account and possibly made known to other users. In the process, data is also transmitted to Twitter.

We as provider are not informed by Twitter of the content of the transmitted data and its use. For more information, please see Twitter’s privacy policy at http://twitter.com/privacy. Twitter offers you the possibility to define your own data protection settings under the following link: http://twitter.com/account/settings

Linkedin plug-in

You will find plug-ins on our website from the social network LinkedIn, also known as LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (hereinafter referred to as “LinkedIn”). You can recognize the LinkedIn plug-ins by the corresponding logo or the “Recommend” button. Please note that the plug-in establishes a connection between your Internet browser and the LinkedIn server when you visit our website. LinkedIn is thus informed that our website has been visited with your IP address. If you click the “Recommend” button of LinkedIn and are logged into your LinkedIn account at the same time, you have the possibility to link content from our Internet pages on your LinkedIn profile page. In doing so, you enable LinkedIn to assign your visit to our website to you or to your user account. You should be aware that we have no knowledge of the content of the transmitted data and its use by LinkedIn.

Please contact LinkedIn for more details on data collection, your legal possibilities and your settings options. These are available to you at http://www.linkedin.com/static?key=privacy_policy&trk=hb_ft_priv.

Data economy

We store personal data in accordance with the principles of data avoidance and data economy only as long as it is required, or as prescribed by law (statutory storage period). If the purpose of the information collected no longer applies or if the storage period ends, we block or delete the data.

Your rights to information, correction, blocking, deletion and objection

You have the right, upon request and free of charge, to request information about the personal data stored by us and/or to request correction, blocking or deletion. Exceptions: mandatory data storage for business transactions or data subject to the legal obligation to store.

Please contact our data protection officer if you wish to proceed with any of these actions (contact details can be found at the end of this data protection declaration).

To be able to consider a data lock at any time, it is necessary to keep the data in a lock file for control purposes. If there is no legal archiving obligation, you can also request the deletion of the data. Otherwise, we will block the data if you wish.

Changes to our data protection declaration

To ensure that our data protection declaration always complies with current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the data protection declaration needs to be adapted due to new or revised services, for example new service offerings. The new data protection declaration will then take effect the next time you visit our website.

Information on data protection for BTC Europe on social media

Further information on data protection for BTC Europe on social media you’ll find here.

LiveChat

Scope of data processing

When using the LiveChat, first and last name, the concern and the indication whether the user is already a customer of BTC Europe GmbH are collected and processed.
Further personal data will be collected and processed insofar as these are necessary for the answer to the user request and are transmitted by the user during the chat. In particular, this may include the following personal data: customer/invoice number, address data, e-mail address and/or date of birth. 

Furthermore, the following data of the user's retrieval device is automatically collected (logging):

  • IP address
  • Operating system
  • Browser type and version used
  • User Agent
  • Websites from which the user's system entered our website (referrer tracking)
  • Number of visits
  • Date of last visit
  • User's location data

Purpose of data processing

The data processing within the framework of the LiveChat serves to communicate with our customer service to clarify user questions about our range of services and/or regarding the supply (e.g. order, co-payment invoice or exemption).

Logging is done to maintain the compatibility of the LiveChat for as many visitors as possible and to combat abuse and eliminate interference. For this purpose, it is necessary to log the technical data of the retrieval device in order to be able to react as early as possible to display errors, attacks on our IT systems and/or errors of the functionality of the software.

Legal basis

The legal basis for the processing of the data is the consent of the user in accordance with Art. 6 sec. 1 p.1 lit. a GDPR and insofar as the user transmits health-related data in accordance with The German Regulation .500.2 lit. a GDPR. If the contact via chat aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 sec. 1 p. 1 lit.b GDPR.

The legal basis for the collection of the technical data of the call-up device (logging) is Art. 6 sec.1 Sa. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to ensure the achievement of the above-mentioned purpose.

Recipients or categories of recipients

For the LiveChat we use a solution of LiveChat, Inc., 1 International Pl, Ste 1400 Boston, MA 02110-2619, USA, to which personal data will be transmitted. We have concluded an order processing contract with LiveChat, Inc. in accordance with Article 28 GDPR.

LiveChat, Inc. is certified by the U.S. Department of Commerce according to the EU-U.S. Privacy Shield. The EU-U.S. Privacy Shield is an adequacy decision under Article 45 GDPR. Visit the following web sites to learn more about the Privacy Program and view The Certification of LiveChat, Inc. www.privacyshield.gov and www.privacyshield.gov/list. 
Information on the privacy of LiveChat Inc. can be found here:
www.livechatinc.com/legal/gdpr-faq/

Duration of storage

All text chat logs are stored for internal evaluation to improve our service offering and deleted after the purpose has been achieved, but no later than 6 months after the last contact.

Necessity of the disclosure of personal data$

The information in The LiveChat is neither contractual nor legal, but is necessary for the use of the chat and for support by us via the chat. If you do not fill in the existing mandatory fields, a chat with us is not possible.

Cookie list for BTC-Europe

Technically necessary cookies

Tealium

Through our service provider Tealium Inc, 11085 Torreyana Road, San Diego, CA, 92121 USA, we use Tealium iQ Tag Management to assign tags to our websites and manage them. The tag manager can use the tags to specifically apply analysis and tracking tools for us. The tag management system as such does not store any personal data about you. Only anonymous data is generated, which is stored locally in the browser in the cookie "utag_main".

For further information about Tealium, go to: https://community.tealiumiq.com/t5/iQ-Tag-Management/Tealium-Cookies/ta-p/138/

OneTrust

As part of the cookie compliance module of our service provider, OneTrust Technology Limited, Dixon House 1 Lloyd's Avenue, London EC3N3DQ, UK, we use cookies to manage your preferences in the cookie settings.

Fur further information on OneTrust, go to: https://community.cookiepro.com/s/article/UUID-1e75fb0d-bb79-2af8-cb85-f905d16f1220

Technically necessary cookies list

NamePurposeProviderDuration
LanguagecountrySaves the set language selection.BTC EuropeSession
fe_typo_userThe sites also use "fe_typo_user". This cookie is set by the CMS (Content Management System) TYPO3 to uniquely identify a user. It offers the user better user guidance, e.g. storage of search settings or form data. Typically, this cookie is deleted when the browser is closed.BTC EuropeSession
statistic-opt-inSaves the user's consent status for cookies on the current domain.BTC Europe1 year
marketing-opt-inSaves the user's consent status for cookies on the current domain.BTC Europe1 year
necessary-opt-inSaves the user's consent status for cookies on the current domain.BTC Europe1 year
_lc_cstThis cookie enables you to operate the live chat. The cookie makes it possible to assign the concrete chat request to the user.LiveChat Inc3 year
_lc2_cidThis cookie enables you to operate the live chat. The cookie makes it possible to assign the concrete chat request to the user.LiveChat Inc3 year
_lc2_cstThis cookie enables you to operate the live chat. The cookie makes it possible to assign the concrete chat request to the user.LiveChat Inc3 year
_oauth_redirect_detectorThis cookie enables the user to be authorised to use the live chat API.LiveChat Inc30 sec

Analytics cookies

NamePurposeProviderDuration
_gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.Google2 years
_gidRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.Google1 day
_gatUsed by Google Analytics to limit the request rate.Google1 day

Performance cookies

Dun & Bradstreet

In connection with the analysis of visitors to our website, we use cookies from our service provider Dun & Bradstreet Limited, The Point, 37 North Wharf Road, London, W2 1A. This is done for the purpose of processing information about companies that visit our website. To this end, information such as IP address and cookies is compared with databases of Dun & Bradstreet and third parties. In this way we are able to learn more about which companies visit the website. We use the information derived from these analytical activities to better model and refine our general marketing activities.

For more information about Dun & Bradstreet, go to: https://www.dnb.co.uk/utility-pages/privacy-policy.html

AT Internet

We use cookies in connection with the analysis of the usage behavior of visitors of our website by our service provider AT INTERNET, Applied Technologies Internet GmbH Leonrodstrasse 52-58, 80636 Munich. This enables us to improve user-friendliness and quality of our website. To do so, we statistically record and analyze your usage patterns on our website in the following manner: implementation of performance or profitability comparisons of our website, counting visitors, tracing the level of perception of our website content, rich media content or special campaigns, gauging the website areas that are particularly compelling to you, evaluating the origin of online users in order to optimize our offer locally.

Your IP address is only stored in anonymous form by irreversibly deleting the last eight bits of it. The cookie identifiers / mobile identifiers are rendered anonymous by converting them into a unique visitor ID that can no longer be traced back to the original cookie.

For further information about AT INTERNET, got to: https://www.atinternet.com/de/unternehmen/datenschutz/

Performance cookies list

NamePurposeProviderDuration
IDUsed by Google DoubleClick to register and report the user's actions on the website after viewing or clicking one of the provider's ads for the purpose of measuring the effectiveness of an advertisement and displaying targeted advertising to the user.Google2 years
AIDUsed to associate the user's activity across different devices on which the user has previously signed in to his or her Google Account.Google1 year
ANIDUsed for advertising that is placed on the Internet and stored at google.com.Google2 years
APISIDThis advertising cookie is used by Google DoubleClick to associate users' activities on different devices.Google2 years
_gacRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.Google1 day
DSIDThis advertising cookie is used by Google DoubleClick to associate users' activities on different devices.Google4 weeks
UserMatchHistoryThis cookie analyses site visitors coming from LinkedIn so that relevant ads can be displayed based on visitor preferences. The primary purpose of this cookie is targeted ads/advertising.LinkedIn30 days
BCOOKIEUsed by the social networking service LinkedIn to track the use of embedded services.LinkedIn2 years
LANGThis cookie analyses site visitors coming from LinkedIn so that relevant ads can be displayed based on visitor preferences. The primary purpose of this cookie is targeted ads/advertising.LinkedInSession
LI_OATMLThis cookie analyses site visitors coming from LinkedIn so that relevant ads can be displayed based on visitor preferences. The primary purpose of this cookie is targeted ads/advertising.LinkedIn30 days
LIAPThis cookie analyses site visitors coming from LinkedIn so that relevant ads can be displayed based on visitor preferences. The primary purpose of this cookie is targeted ads/advertising.LinkedIn3 months
LIDCUsed by the social networking service LinkedIn to track the use of embedded services.LinkedIn1 year
LISSCUsed by the social networking service LinkedIn to track the use of embedded services.LinkedIn1 year
SL_C_23361dd035530_KEYSmartlook for the anonymous checking of individual website visitors.Smartlook13 months
SL_C_23361dd035530_SIDSmartlook for the anonymous checking of individual website visitors.Smartlook13 months
SL_C_23361dd035530_VIDSmartlook for the anonymous checking of individual website visitors.Smartlook13 months